Help

How Can We Help?

Straight answers about tracking, privacy, billing, and security — from the team that built the product.

Getting Started

How do I get my team set up?+

Sign up with a work email and your company name — that first account automatically becomes your workspace's Admin, and a 14-day free trial starts right away. From there, invite your team, approve their sign-ups, and have each person install the desktop agent.

Do I need a credit card to try it?+

No. The 14-day trial starts with no billing details required at all — add a payment method only once you decide to continue.

What does the desktop agent run on?+

It's a lightweight Windows installer, and it doesn't require elevated admin rights — most employees can install it themselves.

Can I invite my team before choosing a plan?+

Yes. Invites and the sign-up approval queue work exactly the same during the trial as they do afterward.

Billing & Plans

How much does ThirdEyee cost?+

₹499 per user, per month — one flat rate. Every feature is included; there's no separate tier hiding the parts you actually need.

What happens when my trial or subscription expires?+

You keep access to the billing and renewal screen to sort it out — nobody gets abruptly locked out of the whole account mid-task.

Can I cancel anytime?+

Yes, from Settings → Subscription. You'll be asked why you're cancelling, then it's done — no call required.

Tracking & Privacy

Is ThirdEyee tracking me during my break?+

No. Starting an official break pauses screenshots and activity scoring cleanly — there's no idle penalty and nothing is captured.

What happens if I stop moving my mouse for a bit?+

After 30 seconds with no keyboard or mouse input, your status switches to idle. Stay away longer and you'll see one gentle nudge asking if you're still working — not a silent penalty.

Can my manager watch my screen constantly?+

No. Live view is a low-frequency, opt-in look-in a manager can use when it's actually useful — it isn't a permanent recording of your screen.

Who can see my screenshots?+

Only roles with access — Managers, HR, and Admins — and only if your company has screenshots turned on. They can also be blurred for privacy if your admin enables that.

Does it track me differently during a meeting?+

The agent recognizes Zoom, Google Meet, Microsoft Teams, and Webex windows automatically and holds your activity steady through the call — no idle penalty for listening on a call.

Security & Access

Who can see my activity data?+

Access follows your company's role structure — your direct manager and the chain above them, HR, and Admins. It's enforced on every request, not just hidden behind a menu.

Can I sign in with my Google or Microsoft account?+

Yes. Google Workspace and Microsoft 365 / Azure AD sign-in both sit right alongside email and password login.

What if I forget my password?+

A self-serve password reset is available for any account that signs in with email and password.

Still stuck? We're a message away

If your question isn't here, our support team answers directly — no ticket queue to wait in.