"We used to pull screen recordings after the fact to review a call. Now a team lead can look in live, catch the moment, and coach right then — the feedback loop is minutes, not days."
Coach Faster
Staff Smarter
Contact centers live and die by agent utilization, QA, and shift coverage. ThirdEyee gives supervisors a live view of every seat, real activity data for coaching, and a clean audit trail for compliance — without a separate QA tool bolted on the side.
Live View for Real Coaching
A supervisor can look in on any agent's screen in real time — the moment a coaching opportunity comes up, not after a shift ends.
Compliance-Ready Audit Trail
Every admin and supervisor action is logged and exportable — useful the moment a QA review or client audit comes up.
Shift Time, Verified Automatically
Timesheets and payroll are built from real tracked activity — not a punch card someone can fudge at the end of the week.
Live View & Screenshots
Coach from what's actually happening on screen
A supervisor doesn't have to walk the floor to spot a struggling agent:
- Low-bandwidth live screen view, available whenever a look-in is useful
- Periodic screenshots with optional privacy blur for documentation
- Both are opt-in per agent, not a blanket always-on recording
Activity Scoring, Fair to Agents
Between-call idle isn't the same as slacking off
Activity scoring accounts for how contact center work actually flows:
- Meeting mode holds activity steady during team huddles and training calls
- A gentle idle nudge, not a silent penalty, when a queue goes quiet
- Break mode cleanly pauses tracking for scheduled breaks
Anti-Cheat Engine
Catches automation on shared workstations
High-volume, repetitive desk work is exactly where automation shortcuts show up:
- Flags auto-clicker scripts and mouse jigglers by their statistical pattern
- Alerts route to a dedicated Security Alerts feed for supervisors to review
- Nothing is auto-punished — every flag is a conversation starter, not a verdict
Software License Governance
Contact centers run a lot of tools — know what they cost
Dialers, CRMs, QA platforms, and chat tools add up fast:
- Tag each app with its monthly cost and see spend next to actual usage
- Get flagged when a licensed seat is going unused
- One place to see software spend across the whole floor
Role-Scoped Access for a Floor Hierarchy
Team leads see their pod, ops sees the floor
Access follows the actual reporting structure of a contact center:
- Team leads see only their own agents, not the whole floor
- Operations managers get the full picture across every pod
- Every access boundary is enforced on the server, not just hidden in the menu
GUIDE
Running a QA process your agents don't dread
How contact center teams use live view, screenshots, and activity data for coaching that feels supportive — not like a surveillance program.
Guide
SUCCESS STORY
How one floor cut coaching time in half
Give supervisors a floor view, without adding another tool
Live coaching, verified shift hours, and a compliance-ready audit trail — built into the platform your agents already sign into.